What is human factors and ergonomics and why does it matter in healthcare?
The science of applying human factors and ergonomic principles to enhance safety within the critical risk industries is not new but is taking a little longer to embed into healthcare. However many organisations including Care Quality Commission (CQC), the Healthcare Safety Investigation Branch (HSIB) and Chartered Institute of Ergonomics and Human Factors (CIEHF) now include human factors in their publications and Human Factors training for all healthcare staff is now recommended within the new National Patient Safety Strategy 2019.
Human factors – “Human Factors and Ergonomics is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimise human well-being and overall system performance.” International Ergonomics Association.
CIEHF recommend using human factors
To investigate incidents – a human factors approach takes a wider view, moving away from the idea of ‘human error’ and a ‘root cause’ to explore concepts of emergence and performance variability. To think about systems -avoid a reactionary quick fix and try to understand the interactions and flows within a system of work to find solutions. To think about design – how to design and test equipment, workspaces or processes with the end-user in mind
Being Human’s approach combines human factors science and theory with extensive clinical experience, expertly translating these concepts to the real world of healthcare. Our diverse team are all experts in their field including Human Factors/Ergonomics, Psychology, Patient Safety, Clinical Education, Nursing and Medicine. With significant clinical experience in maternity, theatres, critical care, renal, ED and anaesthetics.
Meet the Senior Team
Thank you for choosing Being Human in Healthcare.As healthcare professionals and educators we understand the need to adapt aviation style Human Factors knowledge and techniques, to make them more relevant and applicable to the highly complex and variable world of health and social care. We look forward to meeting you and sharing our enthusiasm for Human Factors.
Dr Jennifer Blair
Director for Multi-Professional Simulation
Working towards MSc Applied Human Factors & Ergonomics Member CIEHF College Tutor RCoA (5 years)
Training Programme Director (3 years)
Jen has worked in London as a Consultant Anaesthetist for 20 years and has extensive Simulation and Human Factors teaching experience and training. In her current role as Director of Simulation in a London NHS trust she has gained valuable insight into the role Human Factors play in incident investigation and sits on the Serious Incident Review Panel. She is working towards an MSc in Applied Ergonomics and Human factors and is passionate about sharing this Human Factors knowledge, equipping staff with practical tools that enhance patient safety and inspiring those in leadership positions to consider Human Factors in their decision making.
Senior Nurse Educator
MA Clinical Education
Associate Member CIEHF
Member of Civilitysaveslives
Jess is a senior registered Nurse working in London for over 20 yrs with an MA in Clinical education from Kings College London. Her specialist interests are in the fields of human factors, simulation-based education and inter-professional education. Jess is passionate about the role of Human Factors in the context of patient safety and incident investigation. Over her career in Renal, Critical Care, Theatres and now Multi-Professional Education and Quality, she has gained a deep understanding of patient safety issues. The qualifications, skilsl and experiences she has acquired give her a unique insight and understanding of how to apply Human Factors effectively in health and social care.
Dr Tracey Herlihey
Associate Consultant Advisor Chartered Human Factors Specialist (CErgHF) Chartered Psychologist (CPsychol) Head of Safety Intelligence – HSIB
Tracey is a passionate, systems-thinker committed to making healthcare safer through better design. She has worked at the Healthcare Safety Investigation Branch (HSIB) since its inception in March 2017, first as a National Investigator and now as Head of Safety Intelligence. Prior to HSIB she was a Senior Human Factors Specialist at the University Health Network (UHN) in Toronto, Canada. At UHN she led Human Factors consulting work to help solve complex safety problems within healthcare and developed and taught various courses at both the undergraduate and postgraduate level. At HSIB she provides Human Factors input into HSIB’s investigations and leads HSIB’s Intelligence Unit.
Dr Suzette Woodward
Associate Consultant Advisor
RGN, RSCN, DipMS, MSc, DProf, DSc
Dr Suzette Woodward is an internationally renowned expert in patient safety who as at the forefront of safety thinking in healthcare. Suzette is a Professor of Patient Safety, now a freelance patient safety specialist providing strategic advice on all aspects of patient safety and in particular related to the latest concepts and theories on safety II, incivility and a just culture. She has worked in the NHS for over 40 years, starting out as a paediatric intensive care nurse she has specialised in patient safety at a national level for over two decades.
Suzette has held Executive Board positions at the National Patient Safety Agency and NHS Resolution and worked with health ministries across the world to help shape their patient safety strategies. Over the last six years Suzette was the National Clinical Director for the Sign up to Safety Campaign and worked as a Senior Policy Advisor for the Department of Health and Social Care. She has a doctorate in patient safety and is a Visiting Professor for the Institute of Global Health Innovation at Imperial College University London and Honorary Doctor of Science at the University of West London. She is author of a blog, numerous articles and two books; Rethinking Patient Safety and Implementing Patient Safety.
Associate TrainersMeet our extended team of multi-professional healthcare professionals. Our qualified healthcare associate trainers work within healthcare and have extensive teaching experience and qualifications
Dr Zahra Rajput
Dr Zahra Rajput BSc MBBS PG Cert (Clin Ed)
Fellow of the Higher Education Academy (FHEA) Anaesthetic Registrar – London
Zahra is an Anaesthetic Registrar working in London and has a strong interest in education, having completed her PG Certificate in Clinical Education. She also has extensive experience in inter-professional education and is passionate about enhancing the multi-professional team’s ability to work safely. Zahra also has expertise in course design and teaching, ranging from undergraduate programmes to work based learning sessions.
Mr Luke Cox BSc PG Dip (clinical Ed)
Fellow of the Higer Education Academy (FHEA)
NMC Teacher Senior Nurse lecturer – London
Luke is a Senior Nurse and Educator and has experience in both roles in a variety of settings. As a nurse he has worked in acute care environments for 10 years, including senior Emergency Department roles. As an educator he specialises in facilitating simulation-based learning, working with multi-professional teams in the NHS, and with pre and post registration nurses and midwives in higher education. These experiences have taught him how vital it is for healthcare professionals at all organisational levels to understand the impact of Human Factors on their practice, and on the safety of those we care for.